Shipping & Returns

Shipping

Our first CALVIREN™ collection is being prepared, and orders are not open yet. Launch orders will be fulfilled by shipping. Shipping destinations, rates and processing times will be published before orders open. At launch, we will ship to U.S. addresses only. Local pickup is not available. Orders are not open yet; shipping rates and processing times will be published before ordering opens.

Returns

Please contact us within 14 days of delivery to request a change-of-mind return.

Products must be unused, unopened and in their original packaging, with the original tamper-evident seal or band intact. Lip gloss must have its original tamper band unbroken. Candles must also be unburned.

Accessories must be unused and in their original packaging.

Return shipping and refunds

Please contact us before mailing a return. We will provide return instructions for approved requests.

Customers are responsible for return shipping for change-of-mind returns. Original shipping charges are not refunded for these returns.

After an approved return is received and inspected, eligible items will be refunded to the original payment method.

Damaged, defective or incorrect items

If there is a problem with your order, please contact us with your order number, a description of the issue and photos if available. Keep the product and packaging while we help resolve the issue.

We will arrange an appropriate replacement or refund and cover any return shipping we require for a confirmed damaged, defective or incorrectly supplied item.

The change-of-mind return conditions above do not limit your rights under applicable consumer protection law.

Questions

For return requests or order questions, please use our Contact page.